Comprehensive Service Package

For integrated lighting solutions

How we support you in Switzerland

To ensure your enquiry is dealt with efficiently, please use one of the following email addresses:

[email protected]
For enquiries regarding quotations, services and technical issues relating to emergency lighting control units or lighting control systems

[email protected]
To arrange appointments or coordinate site visits

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Orders

Correct execution

Providing technical support to customers and internal departments throughout the entire ordering process

Your benefits
This ensures that the process is handled correctly, efficiently and smoothly, from clarifying requirements right through to order confirmation.

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Returns

Find out what can be returned

Collection of surplus Zumtobel products
Refunds in accordance with the Terms and Conditions
Disposal of goods unsuitable for resale
On-site assessment and reporting of the products, as well as organisation of return transport by Zumtobel experts

Your benefits
You receive professional support with project returns – with clear transparency regarding quantities and costs.

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Complaints

For prompt processing

When dealing with complaints, it is essential to have accurate and comprehensive information. This reduces the need for follow-up enquiries, speeds up the internal quality reporting process and enables complaints to be quickly assigned to the relevant departments – from logistics and technical services to product management and site managers. This helps to avoid misunderstandings and creates the conditions for a swift and customer-friendly resolution, regardless of whether the complaint relates to safety, logistics or technical issues.

To ensure that a complaint can be classified immediately, assigned to the correct team and resolved in a technically sound manner, we ask that you complete the complaints form in full.

Download information

Zumtobel employee carrying out a test in front of the control box

Technical Support

Your direct route to the right solution

Given the wide range of our products and the variety of technical support topics, please contact your customer advisor. They will ensure that your enquiry is directed to the right department and will take all further steps on your behalf.

Zumtobel staff assessing the lighting in the warehouse

Property Support

For emergency and lighting management systems

Project management by Zumtobel
Central coordinating role between all parties involved

Your benefits
You benefit from end-to-end support throughout the entire lifecycle – from installation to maintenance.

WE CARE ABOUT

Ready for a hassle-free lighting solution?

Zumtobel Licht AG, with its Zumtobel and Thorn brands, supports you with efficient, sustainable and bespoke lighting solutions – throughout every stage of your project.